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Grow Operational Capacity Without Growing Headcount

ConsultingX helps complex organizations remove low-value information-processing work so skilled teams spend more time acting, deciding, and serving. AI-enabled operations, adopted voluntarily by the people who use them, delivered by a hands-on operator.


Book a Capacity Assessment
98%

Voluntary Adoption

Voluntary adoption rate for the WGU AI Evaluation Assistant — built with evaluators, not imposed on them.

30%

Time Reduction

Reduction in evaluation time at WGU, generating $20M in savings over three years.

$7M+

Annual Savings

In annual savings from Raymond James RPA automation, averaging 4–6 weeks per process.

Why Operators Choose ConsultingX

Grows capacity without growing headcount

Identifies and removes low-value information-processing work so your existing team absorbs more volume — without burnout or new hires.

Adoption built in, not bolted on

Tools and workflows are co-designed with the frontline teams who use them. Voluntary adoption rates above 90% are the norm, not the exception.

Live proof, not just frameworks

98% voluntary adoption at WGU. $7M+ annual savings at Raymond James. Results that are documented, repeatable, and grounded in regulated environments.

Hands-on operator, not a bench of advisors

Ken works directly with your teams — configuring workflows, managing vendors, and staying through adoption — so improvements stick and scale without a large consulting overhead.

Built For Executives With A Scale Mandate

1

COO / Operations

Your team is hitting capacity limits without a clear path to scale. You need throughput to increase without a proportional increase in headcount or operating cost.

2

CHRO / People

Skilled employees are spending too much time on low-value processing work. You want to redirect that capacity toward higher-judgment, higher-impact activity.

3

CIO / Function Head

You have automation potential but limited adoption. You need a partner who can bridge the gap between technical capability and frontline buy-in.

ConsultingX has delivered results in healthcare, financial services, and tech-enabled education — not as hard boundaries, but as credibility beachheads in complex, regulated environments.

When Capacity Does Not Scale

3x

Higher Processing Burden

Organizations relying on manual workflows carry operating costs 3x higher than peers who have reduced processing burden through AI-enabled operations.

40%

Skilled Time Lost

Of expert staff time consumed by routine data entry and rework — capacity that could be redirected to higher-judgment work.

0

Real-Time Visibility

When data is trapped in manual workflows and disconnected systems, leaders cannot act on what they cannot see.

A Hands-On Operator, Not Just an Advisor

With 15+ years at Centene, Raymond James, and American Express, Ken brings enterprise-grade discipline to your projects — operating as a solo partner, not a bloated firm. Workflows get configured, vendors get managed, and savings actually hit your bottom line. The approach is pragmatic, operational, and executive-friendly — focused on what works in reality, not just theory.

1

Documented ROI

$20M in savings over three years at WGU through the EVA program. $7M+ in annual savings at Raymond James through RPA. Results that are measured, not estimated.

2

Certified Expertise

PMP and CSM certified with a Master's in IT Management — bridging structured methodology and agile execution in regulated environments.

3

Regulated Environment Experience

15+ years navigating HIPAA, CMS, PCI, and SOC 2 environments. This is not theory — it is proven, repeatable experience.

How We Work Together

01

Capacity Assessment

Score the function's capacity headroom, maturity, and AI-readiness. A structured survey, working session, scored debrief, and prioritized execution plan — delivered as a fixed-fee engagement.

02

Execution Sprint

Execute one high-value roadmap item with clear scope, defined success metrics, and adoption support built in from day one. Simplify before automating.

03

Standing Capacity Program

Build a recurring, executive-sponsored improvement program that turns frontline pain points into measured capacity gains — quarter over quarter.

98% Voluntary Adoption: The EVA Story

At WGU, Ken helped deliver an AI Evaluation Assistant that reduced evaluation time by 30% and generated $20M in savings over three years. The important part: adoption was optional, and 98% of evaluators chose to use it because the tool was built with them, not imposed on them.

98%

Evaluators chose to use EVA voluntarily

30%

Reduction in evaluation time

$20M

In savings over three years

Start With A Capacity Assessment

Start with a focused paid assessment that identifies where skilled teams are losing time to information processing, where AI-enabled workflows can increase capacity, and which execution sprint should come first.

You get:

Structured capacity and AI-readiness survey

Working session to validate constraints and priorities

Scored debrief with capacity headroom and maturity findings

Prioritized execution plan your team owns either way

This is a fit if:

A COO, CHRO, CIO, or function head owns the capacity gap

The roadmap already names likely improvements but execution capacity is constrained

The team needs adoption built in from the start

ConsultingX: Elevate Your Business.